Al-Ababneh, Mukhles M., Mousa A. Masadeh, Samer M. Al-Sabi, and Mohammad B. Al-Badarneh. 2021. “ACHIEVING SERVICE RECOVERY THROUGH SERVICE INNOVATION: THE CRITICAL ROLE OF EMPLOYEE EMPOWERMENT”. ENLIGHTENING TOURISM. A PATHMAKING JOURNAL 11 (1), 40-88. https://doi.org/10.33776/et.v11i1.4896.