Al-Ababneh MM, Masadeh MA, Al-Sabi SM, Al-Badarneh MB. ACHIEVING SERVICE RECOVERY THROUGH SERVICE INNOVATION: THE CRITICAL ROLE OF EMPLOYEE EMPOWERMENT. ENLIGHTENING TOURISM [Internet]. 2021Jun.10 [cited 2024Jul.13];11(1):40-88. Available from: https://uhu.es/publicaciones/ojs/index.php/et/article/view/4896